HELP CENTER

How can I help you?

Reach out however you prefer. I reply as soon as possible, usually the same business day.

💬

WhatsApp

(201) 281-7616
Info and bookings, instantly, 24/7.

✉️

Email

hola@poderosadesign.com
For quotes, invoices and orders.

📱

Social media

@poderosa.studiodesign
On TikTok and Instagram.

📍

Location

Elizabeth, New Jersey
In-person classes by appointment.

Send me a message

Fill in your details and choose how to send it. WhatsApp or your email app will open with the message ready. This page does not store your information.

Frequently asked questions

The questions I get most. If you don't find your answer, message me.

How do I reserve my spot in a class?
Your spot is reserved once I receive the $50 deposit. The balance is paid on the day of the class. Groups are small, so spots fill up fast.
What payment methods do you accept?
  • Zelle to Poderosa Design LLC (908-880-7504)
  • CashApp: $poderosadesign
I can't make my class. Can I reschedule?
Yes. Let me know at least 48 hours in advance and we'll move your class to another available date at no cost.
Do you give a certificate?
Yes. When you finish the in-person Design, Printing & Sublimation course you receive an international certificate endorsed by CEL (Center of Education and Leadership) and Florida Global University.
Do you make shirts for businesses?
Yes. I make custom shirts with your business logo for your team, uniforms or events. For a quote, send me:
  • Quantity and sizes
  • Shirt color
  • Your logo or design (if you don't have one, I can help create it)
  • When you need them
How does a shirt order work?
I send you a quote, you confirm with a deposit, and I send a digital mockup of how it will look. Once you approve it, production starts. The balance is paid on delivery.

Payment, change and refund policies

So everything is clear from the start.

Courses & classes

  • The $50 reservation deposit is non-refundable.
  • You can reschedule with at least 48 hours' notice.
  • If I have to cancel a class, I'll offer you a new date or refund what you paid.

Shirts for businesses

  • Orders start with a deposit agreed in the quote.
  • Before production, you approve the final design. Changes after approval may have a cost.
  • Because they are custom-made, they cannot be returned.
  • If a shirt has a production defect, let me know within 7 days with a photo and I'll replace it.

Questions about a charge? Email me at hola@poderosadesign.com and we'll sort it out.